Beyond Communications

How fast is the Internet service?

We are always working to provide you with the fastest, most up-to-date Internet service possible. The Internet speed at your property was approved by your developer. Refer to your product and pricing guide for the exact speeds at your property.

Are upgraded speeds available for Internet?

Upgraded speeds are not available at this time. However, we will work to make sure that our contracted speed is always competitive in terms of speed and price.

What are the requirements for High Definition Television (HDTV)?

The High Definition channels provided within your community association line-up require an HD television with a built-in HDTV tuner. There are two coax inputs on the TV. Attach a coax cable with a splitter to our video outlet. From this splitter, connect a coax cable (one from each of the two outputs on the splitter) to each of the two coax inputs on the TV. This process will give your TV access to local HD channels (on the analog line-up). All other HD channels require an upgrade to HD digital programming with an HD receiver.

Who decides the channel line-up?

A standard line-up is created by Beyond Communications based on television viewing habits and demographics in your community. The developer of your property approved this line-up.

What are the movie and sports upgrade packages? How much do they cost?

Please refer to your product and pricing guide for information on these and other premium upgrades.

Why is the volume on some channels lower than others?

Newer television sets have audio options that allow you to choose between three types of audio signals: Mono, Stereo and Separate Audio Program (SAP). SAP allows broadcasters to send audio signals in different languages for viewers to select. Many channels, however, do not feature programs with a language option. When these channels are set to receive SAP audio signals, the program is received at a lower volume. You can fix this problem by setting the channel back to a Mono audio signal. Consult your television owner’s manual for instructions on how to adjust audio signals.

What is VoIP?

VoIP stands for Voice over Internet Protocol. Simply put, calls are routed over the Internet. This does not affect the way in which you make or receive calls from your home. No additional equipment is needed and your phone works as a regular analog phone.

Will 911 services still be available with VoIP?

Yes.

How do I list my name in the phone book? How do I unlist my name?

Listing is automatic. To unlist, contact Beyond Communications at 866.713.5182. There may be a small fee for this service.

How do I set up my phone services (call waiting, voicemail, etc)?

Call Beyond Communications at 866.713.5182 and we will walk you through these steps.

How do I start my services?

There are two ways to register: call your fiber-optic network manager, Connexion Technologies, at 800.205.8698 or register online at www.connexiontechnologies.net. (We also provide a computer in the sales office that you can use to register. It links directly to our website.) Once you are registered with Connexion Technologies, you will be transferred to the Beyond Communications call center so you can set up each individual service available to your community.

May I upgrade at any time or am I locked into a certain program?

You may upgrade at anytime. Please call Beyond Communications at 866.713.5182 for specific details regarding services. Refer to your products and pricing guide for available upgrades.

For how long are my rates guaranteed? Can they increase?

The rates Beyond Communications charges are guaranteed to be equal to or below that of national incumbent providers. Rates are subject to change periodically.

Can I boost the quality of the signal coming into my house without a converter box?

All signals entering your home are within required standards. However, if you experience low-quality video, please contact your fiber-optic network manager, Connexion Technologies, at 800.205.8698 and they will dispatch a technician to verify. Boosting a signal beyond the acceptable range may damage your television set.

Who do I call regarding telephone, cable or Internet problems?

Please call Beyond Communications at 866.713.5182.

What credit cards can I use to pay my bill?

For your convenience, Beyond Commuincations accepts all four major credit cards, including Visa, Mastercard, Discover and American Express.

Who is Connexion Technologies?

Connexion Technologies built the fiber-optic infrastructure in your community. Beyond Communications utilizes this network to deliver voice, video and data services to you.

What is the Service Activation Specialist appointment?

This meeting will introduce you to the fiber-optic services in your new home. Connexion Technologies' Service Activation Specialists provide each resident with an in-home technology tour that takes them step-by-step through their new services. This one-on-one approach provides education about services and upgrades available, activation of services and certainty that they are operating at their highest potential, and assistance setting up a computer, email accounts and a wireless router (if available). Best of all, this initial appointment is free.

What is Fiber to the Home?

Fiber to the Home refers to the installation and use of fiber optical cable to deliver telecommunication services directly to the residence. Fiber-optic wiring replaces the duplicate infrastructure that the telephone and cable companies have installed in the past in a neighborhood setting. Fiber-optics have a higher bandwidth capacity and can easily transmit traditional applications like telephone, television, and Internet, with plenty of capacity left over for future applications.

How are service providers chosen?

Connexion Technologies works with service providers who are knowledgeable about fiber-optic networks. The companies are smaller in size so their response time to service issues is faster and customer service is far superior. These providers offer a high-quality commercial-grade service and must uphold Service Level Agreements as outlined in the contract. Information about each service provider is available in the Connexion Technologies' Customer Activation Brochure.

Do I have to pay for a service I don’t want even though it is bundled?

Yes. It's just like paying for the other amenities in your community, like the pool or playground. Even if you don’t use them, they are amenities your developer has chosen to support the community, so you must pay for them.